Everything you need to know
Frequently asked questions
Do you accept credit cards and phone payments on your machines?
Yes! We accept credit/debit/phone payments on all our machines, vending machine and for the wash & fold and pickup & delivery service. (The machines still accept coins)
Do you offer any discounts or loyalty points?
Do you have an offers page, or spot where we can find all your current promotions and deals?
What size of washers & dryers do you have?
We have 20, 30 and 40 pound washers. All dryers are 40 pound dryers.
Is there any contract or long-term commitment for our pickup & delivery service?
None whatsoever. You can cancel or suspend your account at any time.
Lost or stolen Items:
While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 24 hours of the laundry being returned to you. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
If there's severe weather and the roads are unsafe will my laundry be returned on time?
However rare this is, it can happen. If there is a storm or other natural occurrences, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.
How long is a typical wash?
25 minute wash cycle
How long is a typical dry?
Typically 30 minutes for a dry
What kind of bag should I put my laundry in for Pickup & Delivery service?
EZ Laundry will provide a complimentary bag after your first order.
How much laundry fits in a 22” x 28” EZ Bag?
Approximately 12-15 pounds of laundry. This is about one change of clothes daily, for 1 person, per week.
How much laundry fits in a 30” x 40” EZ Bag?
Approximately 30-40 pounds of laundry. This is about one change of clothes daily, for 2-3 people, per week.
Does the EZ Bags for pickup and delivery have to be full?
No, you can put as much, or as little in the bag as you wish.